Field Support Technician - Aceh

Join Mitracomm Ekasarana as a Field Support Technician in Aceh!

Are you a hands-on problem solver with a passion for technology? Mitracomm Ekasarana is seeking a dedicated Field Support Technician to provide on-site technical assistance in Aceh. In this role, you'll be the go-to expert for troubleshooting and resolving technical issues for our clients in the region. With Mitracomm Ekasarana's reputation for excellence and commitment to innovation, you'll have the opportunity to grow your skills and make a tangible impact in Aceh.

As a Field Support Technician, you'll work closely with our clients to diagnose and fix hardware and software problems, ensuring minimal downtime and maximum productivity. You'll use tools like ServiceNow, Jira, and Microsoft Teams to manage your tasks and collaborate with your team. This is a chance to be part of a dynamic team that values your expertise and contributes to the success of our clients.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support and troubleshooting for hardware and software issues.
• Diagnose and resolve technical problems for clients in Aceh.
• Install, configure, and maintain IT equipment and systems.
• Document all technical issues, resolutions, and client interactions.
• Collaborate with the technical support team to ensure efficient resolution of complex issues.
• Stay updated with the latest technological advancements and industry best practices.
• Train and assist less experienced technicians in the team.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in field support or a similar role.
• Familiarity with ITIL framework and best practices.
• Proficient in using ServiceNow, Jira, and Microsoft Teams.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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