After Sales Manager (Mandarin Speaker)

Join PT Mai Mobil Indonesia, a leading automotive company, as our After Sales Manager (Mandarin Speaker) and play a pivotal role in enhancing customer satisfaction and driving operational excellence in our after-sales services. In this dynamic position, you will spearhead our after-sales operations in Jakarta Barat, ensuring that every customer receives top-notch service and support. This role is perfect for a Mandarin-speaking professional looking to make a significant impact in the automotive industry.

As an After Sales Manager at PT Mai Mobil Indonesia, you will be responsible for overseeing the after-sales team, managing service appointments, and ensuring that all customer needs are met with efficiency and professionalism. You will work closely with our dealerships and service centers to maintain high standards of service, and you will have the opportunity to grow within the company as we continue to expand our operations.

📋 Tanggung Jawab Pekerjaan

• Oversee the after-sales operations, including service appointments and customer interactions.
• Manage and mentor the after-sales team to ensure high standards of service.
• Coordinate with dealerships and service centers to maintain operational excellence.
• Implement and monitor after-sales service quality metrics.
• Handle customer complaints and resolve issues promptly and professionally.
• Ensure compliance with company policies and industry regulations.
• Collaborate with other departments to improve overall customer satisfaction.
• Participate in training programs to enhance team skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in after-sales management or a similar role.
• Proficient in Mandarin both written and spoken.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Familiarity with automotive after-sales software such as SAP or similar systems.
• Certification in customer service or a related field is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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