E-Commerce Marketing Executive (CRM & Loyalty) - Bali, Indonesia

Join Lao Ban Niang (M) Sdn Bhd, a dynamic and innovative e-commerce company, as our E-Commerce Marketing Executive (CRM & Loyalty) in the vibrant heart of Bali, Indonesia. In this role, you will drive customer retention, loyalty, and growth through strategic CRM initiatives. You'll work closely with our team to implement and manage our CRM and loyalty programs, leveraging tools like Salesforce and HubSpot to create personalized customer experiences.

As part of our marketing team, you'll collaborate with cross-functional departments to develop and execute campaigns that enhance customer lifetime value. You'll analyze customer data to identify trends and opportunities, ensuring our strategies are data-driven and aligned with our business goals. This is an exciting opportunity to be at the forefront of e-commerce marketing in Bali, where you can make a tangible impact on customer satisfaction and business growth.

📋 Tanggung Jawab Pekerjaan

• Develop and implement CRM strategies to enhance customer retention and loyalty.
• Manage and optimize our loyalty program using Salesforce and HubSpot.
• Analyze customer data to identify trends and opportunities for growth.
• Collaborate with marketing, sales, and customer service teams to align CRM initiatives with overall business objectives.
• Create and execute targeted marketing campaigns to increase customer engagement and lifetime value.
• Monitor and report on the performance of CRM and loyalty programs, providing insights and recommendations for improvement.
• Stay updated with the latest trends and best practices in CRM and e-commerce marketing.
• Contribute to the development of marketing strategies that drive customer acquisition and retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum 3 years of experience in CRM and e-commerce marketing, with a strong focus on loyalty programs.
• Proficient in using CRM software such as Salesforce and HubSpot.
• Strong analytical skills with the ability to interpret customer data and provide actionable insights.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Creative and strategic thinker with a proven track record of developing and executing successful marketing campaigns.
• Familiarity with e-commerce platforms and market trends in Indonesia is a plus.
• Fluency in both English and Indonesian languages is required.

🛠️ Keahlian

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